How To Return Your Order

United Kingdom
We want you to be 100% happy with your experience of our shoes. We provide free exchanges or store credit within the UK provided the exchange is processed via our returns portal and returned successfully via our free label process. Returns for refunds are charged at £4.50, deducted from the total refundable amount once the return has been received and processed. Please return your item(s) unused and in original condition, as you received it, within 30-days from the date of purchase (see conditions at the bottom of the page). Please allow 8-10 days from receipt of the returned goods for your refund to be processed.
UK Returns Procedure:
  • Before you start your return or exchange, please read our return conditions below to check you are eligible for a return. For example, you cannot return shoes which have had cleats attached.
  • Please ensure any shoe box(s) are returned within a separate mailing bag or mailing box. Please do not apply any return labels directly to the shoe box or original product packaging to avoid your return being invalidated.
  • Please do not apply any return labels directly to the shoe box or original product packaging to avoid your return being invalidated.
  • Open the Returns Portal
  • Enter your Order Number and the Email Address that was entered to place the order.
  • Select all item(s) you would like to return.
  • Select if you would like to return or exchange the items.
  • Pack your return.
  • You will receive an email with instructions to drop the return items off at your nearest Drop Off Point with the QR code provided on completion of the portal return process.
Exchange Conditions:
  • If the item you wish to exchange to is out of stock, then we may contact you to offer alternatives. If there are no suitable alternatives, then we will process a refund for the return.
United States
We want you to be 100% happy with your experience of our shoes. We provide free exchanges or store credit within the US provided the exchange is processed via our returns portal and returned successfully via our free label process. Returns for refunds are charged at $8.00, deducted from the total refundable amount once the return has been received and processed. Please return your item(s) unused and in original condition, as you received it, within 30-days from the date of purchase (see conditions at the bottom of the page). Please allow 8-10 days from receipt of the returned goods for your refund to be processed.
US Returns Procedure:
  • Before you start your return or exchange, please read our return conditions below to check you are eligible for a return. For example, you cannot return shoes which have had cleats attached.
  • Please ensure any shoe box(s) are returned within a separate mailing bag or mailing box, and wrap the items tightly to avoid increased shipping costs or damage during shipment.
  • Please do not apply any return labels directly to the shoe box or original product packaging to avoid your return being invalidated.
  • Open the Returns Portal
  • Enter your Order Number and the Email Address that was entered to place the order.
  • Select all item(s) you would like to return.
  • Select if you would like to return or exchange the items.
  • Pack your return.
  • Drop the return items off at your nearest Drop Off Point with the QR code provided on completion of the portal return process.
Exchange Conditions:
  • If the item you wish to exchange to is out of stock, then we may contact you to offer alternatives. If there are no suitable alternatives, then we will process a refund for the return.


EU & ROW

We accept returns within 30-days from all regions. While Rest of World and EU customers are required to cover the costs of shipping back to our UK warehouse, we do offer subsidised return shipping through our international returns portal using reputable shipping couriers.
EU & ROW Procedure:
  • Before you start your return, please read our return conditions below to check you are eligible for a return. For example, you cannot return shoes which have had cleats attached.
  • Please ensure any shoe box(s) are returned within a separate mailing bag or mailing box, and wrap the items tightly to avoid increased shipping costs or damage during shipment.
  • Please do not apply any return labels directly to the shoe box or original product packaging to avoid your return being invalidated.
  • Go to our Returns Portal
  • Enter your Order Number and the Email Address that was used on the order
  • Select the item(s) you would like to return to us
  • Select if you would like to return or exchange the items.
  • Pack your return.
  • Follow instructions in the portal regarding shipping documents, and selected drop off points etc.

Returns conditions for all regions
  • All Item(s) will be inspected upon return.
  • Item(s) can be tried on for sizing but not worn for activity - accessories (including socks) excluded.
  • Item(s) must be returned with all original packaging intact and with tags attached. Item(s) returned with incomplete or damaged packaging or missing or unattached tags may be refused or subject to a restocking fee.
  • In the unlikely event that an item is returned to us in a damaged or otherwise unsuitable condition, we may have to send it back to you, and your refund may be refused.
  • Item(s) returned as unused/unworn, that have clearly been worn and/or have had cleats attached will be refused.
  • Item(s) returned without a returns form fully completed could delay the process of your return.
  • Orders which have been purchased with a free gift (socks, water bottles) must be returned with the original purchase.
  • Do not apply the returns label to the original shoe box packaging. Please use an additional box or parcel bag to package the item rather than applying the label directly to the item's packaging.
  • We reserve the right to refuse this free service on a case-by-case basis.
  • Please retain your proof of postage.
  • If you opt to pay for a delivery service outside of our free or recommended providers, we will not be able to refund the delivery cost unless the item is faulty or the incorrect item has been sent to you.
For any questions, please email info@quoc.cc