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Free delivery when you spend over £100. Free returns available to selected countries.

FAQs

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Quoc FAQs

Regularly asked questions

General

Will Quoc ever introduce a women’s line?

Our shoes are uni-sex, so both male and female cyclists can wear our shoes in comfort and style.

Does Quoc operate a physical store?

Not at this time, but you can purchase here via our online store, and through our retailers

Do I have to pay tax or import fees?

You may have to pay tax and import fees on delivery. Import fees vary in each country, so please contact your customs office, or refer to your local guidelines for further details.

Product Questions

How do the Quoc shoe models differ from each other?

Fixed  For regular flat pedals, ideally with toe cage and strap, made with a single layer leather upper. Our first model, regularly warn at l'eroica rides around the world and by stylish commuters who value the simplicity of a flat sole.

Tourer  Recessed MTB cleat fixture, fully leather-lined, reinforced with inner mesh. A stylish alternative to typical bicycle touring shoes, and well-suited to mixed terrain.

Derby Recessed MTB cleat fixture, water resistant suede leather, fully lined. A classic silhouette with the utility of an SPD sole. The Derby is a handsome, practical choice for the daily commute.

Urbanite Recessed MTB cleat fixture, fully leather-lined with mesh reinforcement. Designed for all-day wear on and off the bike, the Urbanite combines classic leather shoe techniques with a more modern trainer-style construction. 

Hardcourt Recessed MTB cleat fixture, Audi-designed water-repellant woven polyester upper, EVA padding for added protection. An ideal urban cycling shoe for the rigours of the commute and the day ahead.

Night  Our first road cycling shoes, launched to great acclaim by our rider community. Road cleat compatible and available in all-natural leather or microfibre upper versions with carbon composite outsoles. Expect plush, all-day ride comfort.

The shoes I want are sold out. When will I know when they are available?

We do our best to have stock available at all times but sometimes demand outstrips supply. Please feel free to join our mailing list to receive information on new products and stock availability. We also make announcements on our social media pages via Twitter, Facebook and Instagram.

Sizing

How does Quoc sizing compare with standard sizing?

Our shoes use European sizing. EU39.5 is equal to our UK5,5. If you are half size bigger, we recommend that you go one size up. For, example if you are a UK 7, we would recommend you choose our UK7,5.

If my size is not offered, can I order a custom made shoe?

Due to mould restrictions, currently Quoc is unable to offer custom sizes.

Will Quoc ever offer smaller or bigger sizes?

We have begun to offer smaller sizes for some select models to better cater for female cyclists. Larger sizes though, are not in our future plans.

Exchanges/Returns

Can I return/exchange my shoes?

Yes. Quoc shoes to return or exchange shoes within 90 days of the purchase date. The shoes must not show any evidence of being worn and must be returned in the original packaging, or Quoc reserves the right to refuse an exchange or return.

If I wish to exchange my shoes, do I have to pay for shipping?

If your original order is over £100 (exc. shipping cost) and your shipping address is within UK or domestic USA, then yes, exchange and return shipping is free. Otherwise, you are responsible for the return costs of shipping and postage, and for the exchange pair of shoes. Please refer to our Returns & Exchanges Policy.