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FAQs

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FAQ

Frequently asked questions

General

What is the warranty policy? 

Please see our warranty page for more details. 

Will Quoc ever introduce a women’s line?

Our shoes are uni-sex, so both male and female cyclists can wear our shoes in comfort and style.

Do I have to pay tax or import fees?

Please see our  shipping page for more details.

Does Quoc operate a physical store?

Not at this time, but you can purchase here via our online store, and through our retailers

Product Questions

How do the Quoc shoe models differ from each other?

 Night  Our first road cycling shoes, launched to great acclaim by our rider community. Road cleat compatible and available in all-natural leather or microfibre upper versions with carbon composite outsoles. Expect plush, all-day ride comfort.

Night Mono  A refined, featherlight racing shoe, built for all-out speed and Grand Tour comfort. Featuring silent, press close Bolt Straps™. A dimpled, drag-reducing  Aerofoil™ exterior. Zone-tuned carbon. A choice of three arch inserts for support across the pedal. A Natural Fit insole. And generous vents to encourage constant cooling in hot weather. 

Gran Tourer  Bike, hike and break camp with Gran Tourer, the ultimate gravel bike shoe for the backcountry and beyond.  Ride everything, with a 100% waterproof sole featuring GravelGrip™ for sure underfoot grip. And experience unbelievable comfort with set and forget Double-Lock™ laces.

Weekend The Weekend is a new type of performance sneaker inspired by cycling’s colour and culture, made for your life by bike. Ride, walk, work, work-out and play - Weekend combines the comfort and agility of a sneaker with a pedal-efficient sole, smart weather protection and innovative plant-based environmental tech. 

The shoes I want are sold out. When will I know when they are available?

We do our best to have stock available at all times but sometimes demand outstrips supply. Please feel free to join our mailing list to receive information on new products and stock availability. We also make announcements on our social media pages via Facebook and Instagram.

Sizing

How does Quoc sizing compare with standard sizing?

Please view our Size Chart for more information. 

If my size is not offered, can I order a custom made shoe?

Due to mould restrictions, currently Quoc is unable to offer custom sizes.

Will Quoc ever offer smaller or bigger sizes?

We have begun to offer smaller sizes for some select models to better cater for female cyclists. Larger sizes though, are not in our future plans.

Returns

Can I return my shoes?

Yes, you can. Please visit our return page for more details.  

Can I exchange my shoes?

We are currently unable to process exchanges. Please send back your unwanted items for a refund, and place a new order for the correct product. Contact our support team at info@quoc.cc for return shipping options.