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Free delivery when you spend over £100. Free returns available to selected countries.

The Quoc Guarantee

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Delighting feet, exceeding expectations

Our Promise

Whether through a pair of shoes or the service that brings them to your door, our aim is to genuinely delight our customers, exceed expectations and deliver the sort of experience that we would ourselves like to receive should the shoe be on the other foot. With this mindset, we are proud to introduce the Quoc service guarantee. Here's how it works and please reach out to warranty@quoc.cc if you are experiencing any issue:

Two - year Limited Warranty

If it's our fault, we will replace your shoes free of charge.

90-day Return & Exchange Policy

Take your time, and rest assured that we will honour all returns and exchanges up to 90 days after the original purchase date. For eligible returns & exchanges, products do need to be in their original packaging, and of course, like new.

100% satisfaction

If you're not 100% happy with your shoes after wearing them on the bike for a period up to 90 days, simply ship them back to us with a traceable service at your own cost, and we will refund 50% of your original order value. The returned shoes will be donated to charitable causes.

Treat customer issues like our own

Sometimes things go wrong, but should the worst happen, we have a passionate customer success team standing by to solve any of your issues as if they were our own. No matter what it takes, we will do our very best to fix and make good, so you can get back to what's important — riding your bike.